Frequently Asked Questions
Welcome to our FAQ page, where we’ve gathered answers to the most common questions about our orthotic services. Here, you’ll find essential information to help guide you through everything from preparing for your visit, to exploring funding resources, to caring for your orthotic devices. If you have additional questions, please feel free to reach out to us—we’re here to support you every step of the way.
About Orthotics
What is the Field of Orthotics?
Orthotics is a health science focused on using external devices (orthoses) to support, align, and enhance body function. Custom orthoses are designed based on a thorough assessment of each patient’s needs, including gait analysis and activity level, to ensure optimal fit and effectiveness. In some cases, a non-custom orthoses may be recommended. These devices are professionally fitted and aligned by your Orthotist to ensure comfort and stability.
How are Orthoses Made?
Creating your custom orthoses is both an art and a science! We invite you to learn more on our Creation Process page.
Conditions and Uses
What Kinds of Health Conditions are Orthoses Helpful For?
Orthoses provide support, improve alignment, reduce pain, and enhance mobility across a range of conditions. Frequently treated conditions include:
- Scoliosis
- Cerebral Palsy (CP)
- Spina Bifida
- Arthrogryposis
- Muscular Dystrophy (MD)
- Clubfoot
- Charcot-Marie-Tooth (CMT)
- Osteoarthritis
- Ligament Injuries
- Meniscus Tears
For more information on these conditions and how orthoses offer helpful treatment, please see our Commonly Treated Conditions page.
Appointments and Prescriptions
Do I Need a Prescription?
Yes, a prescription from a physician is required for all patients, including returning ones, as your orthotic needs may change over time. Additionally, insurance companies and funding agencies require a prescription to provide funding support.
What Can I Expect at my First Appointment? Do I Need to Bring Anything?
Thanks for planning to be prepared! Our Booking an Appointment page has lots of information on what to expect at your appointments.
How Do I Cancel or Reschedule My Appointment?
If you need to cancel or reschedule, please notify us at least 24 hours in advance by calling 604-454-1177.
Our Cancellation Policy
Your appointment time is reserved just for you. We strive to keep our schedule organized to provide every patient with quality care. If you need to cancel, please notify us at least 24 hours in advance.
Missed Appointments:
We kindly ask our patients to prioritize attending their scheduled appointments. Our schedules fill up quickly, and missed appointments can delay treatment not only for you but also for others in need of care.
Please note that repeatedly missing appointments may result in a charge being applied. We appreciate your help in keeping our schedule on track so we can provide timely care for all our patients.
Costs and Coverage
How Much Do Orthoses Cost?
The cost of orthotic services varies based on the type, materials, and complexity of the orthosis. Pricing is aligned with the Orthotic and Prosthetics Association of B.C. fee guide. Please see our Funding Coverage page to learn more about financial support available in British Columbia.
Do My Orthoses Come With a Warranty?
Yes, Ortho Dynamics provides a three-month (90-day) warranty on all custom orthotic devices, covering workmanship and part defects under normal use. During this period, check-ups, adjustments, and repairs due to normal wear and tear are included in the cost of your orthotic device, though shipping costs may apply. Repairs after the warranty period will incur labor and material charges.
The warranty is void if the device has been altered or repaired by anyone outside of Ortho Dynamics, or if it has been misused or neglected. Since each device is customized to the physician’s prescription, orthoses are non-returnable and non-refundable.
While we strive for the best outcomes, results may vary based on the patient’s unique condition and commitment. Ortho Dynamics cannot guarantee a device will produce the results the patient or the prescribing physician expects.
Care and Maintenance
How Do I Look After my Orthoses?
With the right care, your orthoses will last longer and continue offering the reliable support and comfort you depend on. Follow our How to Care for Your Orthoses instructions to care for your orthoses.
Help! I’ve Misplaced the Wearing Instructions for my Orthoses
Not to worry, we have a complete library of wearing instructions available here: Orthotic Device Wearing Instructions
What Should I Do if My Orthoses Are Uncomfortable?
Your orthoses should not cause pain or discomfort. If you experience redness, soreness, or any discomfort, please call us right away to schedule an adjustment appointment so we can adjust the device to ensure a comfortable fit.
What Kind of Shoes Should I Wear with My Orthoses?
The right shoes make all the difference! Explore our recommendations to ensure stability, comfort, and maximum benefit from your orthoses.
Sustainability and Community
Do You Have a Recycling Program?
Yes, we do! At Ortho Dynamics, we’re committed to environmental responsibility. The fabrication of orthoses can create substantial waste, so we’ve established a recycling program to ensure that all paper, plastic, and plaster waste is properly recycled. We’re dedicated to reducing our environmental footprint and supporting a healthier planet.
Things to Do Around Ortho Dynamics
We know our patients come from all around the province and may not be familiar with our neighbourhood, which is why we want to share some things you can do and places you can visit in the area. Whether you are early for an appointment, needing to find something to eat, or just want to explore while you are here, there are quite a few things you can check out.
If you want to relax in nature or if your kids need to get some energy out, our neighbourhood has some great parks within walking distance. Just a couple blocks north of Ortho Dynamics on Boundary Road is Adanac Park. It has a fun playground and plenty of grass and trees. Also close by is Charles Park, where you can enjoy the green space with a cup of coffee from Ethical Bean Coffee Co. A 15-minute walk or a short drive away is Rupert Park, which even has a pitch n’ putt for sunny days!
For great food options nearby, Bosa Foods offers a variety of delicious takeaway items and is conveniently located within walking distance just behind our office on Kootenay Street. McDonald’s is on the corner of Boundary and Broadway, just south of us and within walking distance as well. A short drive away is the newly renovated Brentwood Mall, which has a variety of food choices, a movie theater, and great shopping too.